Your Home,
Our Commitment.
At Steelix, our Homeowner Care team is dedicated to making your transition into your new home smooth and enjoyable.
Our Homeowners
THIS IS
How We Support
Before you settle into your new home, our team will walk you through every detail with a homeowner’s manual that covers your new home’s features, appliances, and maintenance tips. This is your opportunity to get acquainted with your home and ask any questions you might have.
On the day you take possession, we will welcome you home. We will hand over your keys, show you how the access systems work, and ensure you’re comfortable with everything.
Every Steelix home is protected by the 2-5-10 New Home Warranty, ensuring peace of mind for years to come. This includes 2 years of coverage on labour and materials, 5 years on the building envelope, and 10 years on the structure of your home.
these are
Frequently Asked Questions
Your Strata Corporation handles the maintenance of shared spaces like hallways, elevators, parking, storage, strata fees, extra keys or fobs, and garbage collection. This is all facilitated through your Property Manager. You can find their contact information in your Homeowner Manual or in the minutes from your most recent Strata Council meeting.
As a homeowner, you are responsible for the regular and seasonal upkeep of your home, as outlined in your Homeowner Manual. This includes tasks like sealing grout and replacing silicone as needed. Please note that any damage caused by wear and tear or accidents is not covered under the warranty and should be repaired by you.
As a homeowner, you are responsible for the regular and seasonal upkeep of your home, as outlined in your Homeowner Manual. This includes tasks like sealing grout and replacing silicone as needed. Please note that any damage caused by wear and tear or accidents is not covered under the warranty and should be repaired by you.
1 Year: Covers any defects in material or labour during the first year of occupancy. You'll receive a reminder to submit any issues before the year is up, so please review any cosmetic matters at that time.
2 Years: Covers mechanical systems, including electrical, heating, and plumbing.
5 Years: Covers the building envelope, protecting against water penetration and other issues.
10 Years: Covers the structural integrity of your home.
More details can be found in your Homeowner Manual, subject to the terms and conditions of the Travelers New Home Warranty program and HPO residential construction standards.
Appliance warranties are provided through the supplier. You can contact them directly to arrange for a technician to review the issue or to learn more about the warranty. The supplier's contact information specific to your project can be found in your Homeowner Manual.
For any additional questions, feel free to reach out to our Customer Care team by email at [email protected].
Most of this information is available in your Homeowner Manual. If you have further questions that aren’t covered there, please don’t hesitate to contact our Customer Care team by email at [email protected]. We're here to help!
