Homeowner 
Service Request

Please fill out the information below and submit your service request.

Our Homeowners

For quick answers to common questions, refer to your Homeowner Manual. It includes valuable information on your home’s systems, warranties, and care guidelines. 


Consult Your Homeowner Manual

Download Harlo Homeowner Manual

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Your Homeowner Manual

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Homeowner Service Request

Most of this information is available in your Homeowner Manual. If you have further questions that aren’t covered there, please don’t hesitate to contact our Customer Care team by email at [email protected]. We're here to help!

Contact our customer care team

Utility Transfers

Remember to update your utility accounts within 15 days of taking possession.

BC Hydro: 1-800-BCHydro or visit www.bchydro.com

Fortis BC: 1-888-224-2710 or visit www.fortisbc.com

City of Surrey: 604-591-4181 or visit www.surrey.ca/services-payments/utility-billing-services

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